Privacy-safe in 3 steps
Remove any health detail
No treatments, procedures or appointment specifics.
Thank or acknowledge
Warm and general: the team, the welcome, the comfort.
Offer a direct line
For concerns, name the office manager or dentist and a phone number.
Do and don't
Do
- Thank them for the kind words
- Credit the whole team
- Say “we can't discuss details here to protect privacy”
- Give a direct phone number for concerns
Don't
- Mention a treatment, even a positive one
- Confirm dates, visits or records
- Debate clinical decisions in public
- Share anything from billing or insurance files
Positive reviews
General thanks
Nadia F.
Everyone was lovely and I felt so relaxed.
Response from the owner
Thank you so much, Nadia! Our team works hard to make every visit comfortable, and we're so glad to hear that came through.
Friendly team
Chris W.
Front desk and hygienists were all super friendly.
Response from the owner
Thanks, Chris! We'll share your kind words with the whole team. It means a lot to them.
Families
Lena O.
Great with my kids, they actually look forward to coming.
Response from the owner
Thank you, Lena! Making the clinic a welcoming place for the whole family is what we love most.
Negative reviews
Billing or insurance
Mark T.
Got a bill I didn't expect after insurance.
Response from the owner
Hi Mark, thank you for your feedback. We want billing to be clear and fair, and we'd like to review this with you. Please call our office manager at [phone].
Wait time
Priya N.
Sat in the waiting room for ages.
Response from the owner
Hi Priya, I'm sorry about the wait. We know your time is valuable. Please contact us at [phone] so we can hear more and improve.
Unhappy with care
Owen G.
Not happy with my experience at all.
Response from the owner
Hi Owen, thank you for sharing this. We can't discuss details here to protect privacy, but we take every concern seriously. Please contact Dr. [Name] directly at [phone].